By selecting 'Priority Customer Protection' at checkout, you will be paying an additional fee of 3.75% of your order subtotal; your order is protected from damage in shipping, loss, or theft. If your package tracking is showing "delivered," yet you have not received it, please wait at least three days, but no longer than ten days (15 days for international), after delivery confirmation, to file a claim.
If you didn't purchase 'Priority Customer Protection,' customers within the U.S. will need to file a claim directly with the post office. Requests for your order replacement are subject to the following conditions; please include your name, order number, and shipping address.
Missing Items Marked Delivered
Orders Delayed in Customs
For orders where the shipping tracking shows "delayed" within international customs, the 'Priority Customer Protection' will not cover these. Should this happen to your package, please contact us, and we will submit a claim to our shippers, and it will be subject to their rules.
Return Policy Refund
If you return your items, the 'Priority Customer Protection' fee will not be included in the refund. Should you need to return your items for any reason, please check the returns and refunds page.