Priority Customer Protection

$0.01

By selecting 'Priority Customer Protection' at checkout, you will be paying an additional fee of 2.75% of your order subtotal; your order is protected from damage in shipping, loss, or theft. If your package tracking is showing "delivered," yet you have not received it, please wait at least three days, but no longer than ten days (15 days for international), after delivery confirmation, to file a claim

If you didn't purchase 'Priority Customer Protection,' customers within the U.S. will need to file a claim directly with the post office. Requests for your order replacement are subject to the following conditions; please include your name, order number, and shipping address.

Missing Items Marked Delivered

  • If your order tracking is showing "delivered," yet you have not received it, please wait at least three days but no longer than ten days to file a claim with us. Once received, we may require additional information (e.g., proof of identity, address, etc.). 
  • If the original style and sizes you ordered are not in stock, we will provide a full refund. Once your claim is approved, an email confirmation will be sent. We respond to all emails within 24-48 hours (please check your spam/junk folder).

Stolen Items

  • Any orders reported as stolen, please provide a copy of a police report filed for the stolen package. We may require additional documentation (e.g., proof of identity, address, etc.).
  • If the original style and sizes you ordered are not in stock, we will provide a refund of store credit. Once your claim is approved, you will receive an email confirmation.

Damaged Items

  • Any orders that arrive damaged, please submit photographic evidence at the time of the claim. We may require additional documentation.
  • If the original style and sizes you ordered are not in stock, we will provide a refund of store credit. Once your claim is approved, you will receive an email confirmation.

Orders Delayed in Customs

For orders where the shipping tracking shows "delayed" within international customs, the 'Priority Customer Protection' will not cover these. Should this happen to your package, please contact us, and we will submit a claim to our shippers, and it will be subject to their rules.

Return Policy Refund

If you return your items, the 'Priority Customer Protection' fee will not be included in the refund. Should you need to return your items for any reason, please check the returns and refunds page.

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