Protection Claim Form

Complete the form below to make a claim for any orders damaged, lost, or stolen. Claims for any packages marked by USPS as "delivered" but not yet received by you can be submitted 3 days after the delivery confirmation date shown on USPS tracking, but no longer than 10 days.

We don't take claims until after three days to ensure it was not miss-delivered or found around your home.

Claims for orders presumed to be lost (where the status "delayed") should be filed after 7 days (15 days for international) and within 30 days from the order date.
**If you didn't purchase Priority Customer Protection for your order, you would need to file your claim with USPS**.


My package status is "delivered" but I have not received it
My package arrived damaged or broken
My package is lost in transit